Refund policy
We accept returns and exchanges
Contact us within: 7 days of delivery
Ship items back to us within: 14 days of delivery
Return shipping cost is the customers responsibility. Original shipping cost is not refunded. If you received free shipping, the original shipping cost will be deducted from total. A 25% restocking fee will be charged on all returns. Refunds given upon receipt of saleable goods.
We don't accept cancellations
But please contact us if you have any problems with your order.
Custom items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns.
Damaged Items
Customers have a 72-hour window from delivery of their pottery to report any breakage issues. To initiate a claim, please provide your order number along with clear photos of the damaged pottery and its packaging, accompanied by a brief description of the damage. We appreciate your prompt reporting to ensure a swift resolution.